This policy explains how we collect, use, and protect your personal data when you use our website. We are committed to safeguarding your privacy and processing your data lawfully, fairly, and transparently, in accordance with the UK General Data Protection Regulation (UK GDPR), EU GDPR (where applicable), and the Privacy and Electronic Communications Regulations (PECR).
1. What personal data do we collect?
We may collect and process the following types of personal data:
- Your name and contact details (such as email address, postal address, and telephone number)
- Your IP address and general location
- Browser type and operating system
- Information about how you use our website (e.g. pages visited, links clicked, time spent)
- Device identifiers and cookies
We only collect personal data when necessary and where there is a lawful basis to do so.
2. How do we use your personal data?
We use your data for the following purposes:
- To respond to enquiries and provide services you request
- To monitor, analyse, and improve the performance and usability of our website
- To send relevant marketing communications, where we have your consent or a legitimate interest
- To comply with legal and regulatory requirements
3. Legal basis for processing
We rely on the following lawful bases for processing your personal data:
- Consent – for marketing communications and non-essential cookies
- Performance of a contract – when you contact us about our services
- Legitimate interests – to improve our website and services
- Legal obligation – when required to retain or disclose information
4. Do we share your personal data?
We may share your data with:
- Trusted third-party service providers (such as website hosting, analytics, and CRM tools)
- Marketing platforms (such as Google Ads or Meta), but only with your consent
- Legal or regulatory authorities, when required by law
We never sell your data to third parties.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and deliver relevant content.
Cookies are small text files that are stored on your device when you visit our site. These may include:
- Strictly Necessary Cookies – required for the website to function properly
- Performance & Analytics Cookies – help us understand how users interact with our site
- Marketing Cookies – used to deliver ads or track user behaviour across websites
You can manage your cookie preferences at any time by clicking the cookie settings icon in the bottom corner of the website.
Our cookie banner, powered by Cookie Consent by FreePrivacyPolicy.com, ensures that no non-essential cookies are set without your explicit consent.
6. Data security
We take appropriate technical and organisational measures to protect your personal data, including:
- Secure servers and encrypted data transmission
- Access restrictions and password controls
- Staff training on data protection and confidentiality
7. Your rights under GDPR
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request erasure of your personal data
- Restrict or object to our processing activities
- Withdraw consent (where processing is based on consent)
- Request portability of your personal data
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details below.
8. Contact us
If you have any questions or concerns about this policy or how your personal data is handled, please contact:
Richard Owens
Don-Bur (Bodies & Trailers) Ltd
Email: richard.owens@donbur.co.uk
Telephone: +44 (0)1782 599 666
9. Changes to this policy
We may update this privacy policy from time to time. Any significant changes will be published on this page and, where appropriate, notified to you directly.
Last updated: August 2025
Document Reference: #DID015.2
