This policy explains how Don-Bur (Bodies & Trailers) Ltd collects, uses and protects your personal information when you visit our website or contact us. We are committed to processing personal data lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
1. Who is responsible for your data?
Don-Bur (Bodies & Trailers) Ltd is the data controller responsible for personal information collected through this website and through enquiries submitted to us.
2. What personal data do we collect?
Depending on how you use our website and services, we may collect and process:
- Your name, company name and job title
- Your email address, postal address and telephone number
- Information included in enquiries, quotation requests and other correspondence
- Your IP address and approximate geographic location derived from it
- Your browser type, operating system and device information
- Information about how you use our website, including pages visited, links selected and time spent on the site
- Cookie identifiers and consent preferences
We only collect information that is relevant and necessary for the purposes described in this policy.
3. How do we use your personal data?
We may use your personal information:
- To respond to enquiries and quotation requests
- To provide information about our products and services
- To administer customer, supplier and business relationships
- To communicate about orders, projects and services
- To monitor, maintain and improve our website
- To protect the security and integrity of our website and systems
- To send relevant marketing communications where permitted
- To comply with legal, accounting and regulatory requirements
4. Our lawful bases for processing
We rely on one or more of the following lawful bases when processing personal information:
- Consent – where you have agreed to receive certain marketing communications or allow non-essential cookies
- Performance of a contract – where processing is necessary to respond to a request or provide products and services
- Legitimate interests – where processing is necessary to operate and improve our business, website and services, provided those interests do not override your rights
- Legal obligation – where we must retain, use or disclose information to comply with the law
5. Who do we share your data with?
We do not sell or rent your personal information.
Where necessary, information may be shared with trusted organisations that support our business, including website hosting providers, analytics providers, email and IT service providers, professional advisers and business systems used to manage enquiries and customer relationships.
These organisations may only use personal information as necessary to provide the relevant services and must handle it securely. We may also disclose information where required by law or by a regulatory authority.
6. Cookies and similar technologies
Cookies are small text files placed on your computer, tablet or mobile device when you visit a website. They can help the website function correctly, remember your preferences and provide information about how visitors use the site.
Our website may use the following categories of cookies:
- Strictly necessary cookies – required for essential website functions, security and remembering your cookie choices
- Performance and analytics cookies – used to help us understand how visitors use the website and improve its content and performance
- External-media cookies – used by third-party services that provide embedded videos, maps or other external content
Except for cookies that are strictly necessary, cookies and similar technologies will only be used where you have provided consent.
You can accept, reject or manage non-essential cookies through the cookie controls displayed on our website. You can change or withdraw your consent at any time by selecting the cookie settings icon in the bottom corner of the website.
7. Website analytics
We may use analytics services to understand how visitors find and use our website. These services may collect information about your device, browser, approximate location, pages visited and interactions with the website.
Analytics cookies are not enabled unless you accept the relevant cookie category.
8. Embedded YouTube videos
Some pages contain videos hosted by YouTube, a service provided by Google. When an embedded video is loaded or played, Google may receive technical information about your visit and may place or read cookies or similar technologies on your device.
This information may include your IP address, browser and device information, the page you are visiting and details of your interaction with the video. If you are signed in to a Google account, your activity may also be associated with that account, depending on your Google settings.
Where practical, we use YouTube’s privacy-enhanced embedding method. YouTube videos are treated as optional external content and should not load until you accept the relevant cookie category.
9. Embedded Google Maps
Some pages contain embedded Google Maps to help visitors locate our premises or other relevant destinations.
When a map is loaded, Google may receive information including your IP address, browser and device information, the page you are visiting and your interaction with the map. Google may also place or read cookies and similar technologies on your device.
Google Maps is treated as optional external content and should not load until you accept the relevant cookie category.
10. Managing cookies through your browser
You can also view, block or delete cookies using your web browser settings. The process varies between browsers, so please refer to your browser’s help pages for instructions.
Blocking strictly necessary cookies may prevent parts of the website from functioning correctly.
11. How long do we keep your data?
We retain personal information only for as long as necessary for the purposes for which it was collected, including meeting legal, accounting and regulatory requirements.
The appropriate retention period depends on the nature of the information and our reason for processing it. Financial and transactional records may be retained for at least six years where required by law. General enquiries that do not result in an ongoing business relationship may be deleted sooner when they are no longer required.
Marketing information will be retained until you unsubscribe, withdraw your consent or we determine that it is no longer appropriate to retain it.
12. Data security
We use appropriate technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.
These measures include secure systems, encrypted data transmission where appropriate, access restrictions, password controls and staff awareness of data protection and confidentiality responsibilities.
13. International data transfers
Some third-party technology providers may process information outside the United Kingdom. Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place as required by UK data protection law.
14. Your rights under UK GDPR
Depending on the circumstances, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request erasure of your personal information where appropriate
- Ask us to restrict certain processing activities
- Object to processing based on legitimate interests or direct marketing
- Withdraw consent where processing is based on consent
- Request the transfer of certain personal information to you or another organisation
These rights are subject to certain legal conditions and exemptions. To exercise your rights, please contact us using the details below.
15. Marketing communications
We may send relevant business-to-business marketing communications where we have your consent or where permitted under applicable law.
You can ask us to stop sending marketing communications at any time by using the unsubscribe option provided or by contacting us directly.
16. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we can investigate.
If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.
17. Contact us
If you have questions about this policy, our use of cookies or the personal information we hold about you, please contact:
Privacy Enquiries
Don-Bur (Bodies & Trailers) Ltd
Email: customerservice@donbur.co.uk
Telephone: +44 (0)1782 599 666
18. Changes to this policy
We may update this policy from time to time to reflect changes to our website, services, data-processing activities or legal obligations. The latest version will always be published on this page.
Last updated: July 2026
Document Reference: #DID015.3
