Customer Service Pledge: Prioritising Our Customers

about-don-bur -> documentation

Don-Bur is committed to building long-term customer relationships through transparency, honesty, and exceptional after-sales service. This commitment is backed by an experienced and long-serving team who understand your needs and are dedicated to your success.

Here's what you can expect from us:

• Long-Term Focus: We prioritise understanding your needs to provide solutions that meet your requirements for years to come.
• Transparent Communication: We offer clear and honest information about our products, services, and any potential issues.
• Expert Support with High Attention to Detail: Our knowledgeable and experienced team is available to answer your questions, address concerns, and guide you with confidence, ensuring every aspect of your experience receives meticulous care.
• Reliable After-Sales Service: Don't hesitate to contact us for assistance after your purchase. We are here to support you every step of the way.
• Open Feedback Channels: We encourage you to share your feedback. Your input helps us continuously improve our service.

How to Reach Us:

• Phone: +44(0)1782 599 666 (available during business hours)
• Email: customerservice@donbur.co.uk (we respond promptly)
• Website: Live chat available during business hours.
• Social Media: Follow us on Facebook and LinkedIn for updates and to connect with our team.

At Don-Bur, we focus on building trust and delivering a consistently positive customer experience. We look forward to partnering with you.

David Burton
Managing Director

Document Reference #DID007.1