IT Support Apprentice
Don-Bur are seeking an IT Support Apprentice to Support a user base of 150 end users via telephone, in person and e-mails. This is a great opportunity for an individual looking to start or continue their career in IT. This could lead to a permanent position for the right person.
What you will do in your working day
- Support a user base of 150 end users via telephone, in person and e-mails
- Check daily backup and replication jobs and work with senior IT staff to resolve any issues
- Office 365 administration
- Problem solving and workflow management
- Set up and configuration of Desktop PC’s, Laptops and Smartphone devices
- Cabling and connectivity configuration and problem solving
- Active Directory administration: create new user accounts, amend permissions, and reset network and applications passwords
- Perform various stock requests and requisitions as advised by the Head of IT
- Perform scheduled appointments and tasks
The training you will be getting
- Information Communications Technician Level 3 - https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1
- 20% off the job training
- Functional Skills in English and maths if required
What to expect at the end of your apprenticeship
Could lead to a permanent position for the right person.
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Annual wage
£12,480.00
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Working week
37.5 hours over 5 days. Working hours to be confirmed.
Total hours per week: 37.5
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Expected duration
18 Months
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Possible start date
06 May 2024
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Apprenticeship level
Advanced
Level 3 (A level) -
Positions
1 available
Requirements and prospects
Desired skills and personal qualities
Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Administrative skills, Analytical skills, Team working, Initiative, Patience
Qualifications
GCSE or equivalent English (Grade 4/C or above) Desired
GCSE or equivalent Maths (Grade 4/C or above) Desired
Training
Training provider
NEWCASTLE AND STAFFORD COLLEGES GROUP
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
The Apprenticeship Hub
01782 254287
Apprenticeship standard
Information communications technician
Level 3 (A level)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Published: Tue 23 Apr 2024
Updated: Tue 23 Apr 2024