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IT Support Apprentice


Don-Bur are seeking an IT Support Apprentice to Support a user base of 150 end users via telephone, in person and e-mails. This is a great opportunity for an individual looking to start or continue their career in IT. This could lead to a permanent position for the right person.

What you will do in your working day

  • Support a user base of 150 end users via telephone, in person and e-mails
  • Check daily backup and replication jobs and work with senior IT staff to resolve any issues
  • Office 365 administration
  • Problem solving and workflow management
  • Set up and configuration of Desktop PC’s, Laptops and Smartphone devices
  • Cabling and connectivity configuration and problem solving
  • Active Directory administration: create new user accounts, amend permissions, and reset network and applications passwords
  • Perform various stock requests and requisitions as advised by the Head of IT
  • Perform scheduled appointments and tasks

The training you will be getting

  • Information Communications Technician Level 3 -
  • 20% off the job training
  • Functional Skills in English and maths if required

What to expect at the end of your apprenticeship

Could lead to a permanent position for the right person.

  • Annual wage


  • Working week

    37.5 hours over 5 days. Working hours to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    06 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Positions

    1 available

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Administrative skills, Analytical skills, Team working, Initiative, Patience


GCSE or equivalent English (Grade 4/C or above) Desired
GCSE or equivalent Maths (Grade 4/C or above) Desired


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


The Apprenticeship Hub

01782 254287

Apprenticeship standard

Information communications technician
Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Published: Tue 23 Apr 2024

Don-Bur (Bodies & Trailers) Ltd

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+44(0)1782 599 666