Don-Bur has just launched a free online Help Centre as part of their ongoing strategy to provide the best customer service in the industry.
The new online platform is open to all and provides, not only live chat assistance, but a knowledge centre and tracked ticket system. Transparent communication is key and, since Don-Bur integrated live, online support chat to the website in 2016, the number of people interacting in this way over the website has continued to increase.
The Knowledge Centre is a growing reference database designed to assist the transport influencers, managers and decision makers of today. Whatever your curent knowledge or experience level, the new Help Centre will prove to be a valuable tool with expert knowledge direct from the manufacturers.
The Don-Bur ticket system has been launched to improve transparency, response time and efficiency. Tickets can be raised on any subject from technical enquiries to after-sales support and the system provides automatic email feedback in a prompt and structured fashion.
Richard Owens, Technical Support Specialist & Marketing Manager at Don-Bur said "Customers rightly have high expectations and Don-Bur prides itself on being able to provide the best customer experience. The new Help Centre sets us apart from the competition and provides real added value."
The new Help Centre is located at donbur.co.uk/help
Published: Fri 06 Jan 2023
Updated: Tue 09 Jan 2024
Author: Richard Owens
Published by: Don-Bur